Privacy policy.
Last Updated April 5, 2021
This Privacy Notice (“Notice”) is meant to give you a sense about what information we collect and process when you visit our website www.heliosdata.com, (“the Website”); sign up or attend our events, webinars, and newsletters; register for a demonstration or trial of our product; use our on-premise solution or one of our cloud hosted product offerings either as a Customer or as a more limited user; and any other use of our product, apps or platform (collectively, our “Services”). If you have questions about anything in this Notice, please contact us as privacy@heliosdata.com
At Helios Data, Inc. (“Helios Data,” or “we” or “us”) we are committed to the responsible collection and use of Personal Information. This Notice governs the collection, use and sharing of any Personal Information that is provided to us by Customers or users (“You”) as part of our Services.
This Notice Explains Our Privacy Practices Around:
Collection
Use
Disclosure
Safeguarding Information
Our Use of Information Technologies
Managing Your Preferences
Use Of Services By Minors
Residents In The European Economic Area
Cross Border Data Transfer
California Consumer Privacy Act
Updates To This Notice
Contact Us Information
COLLECTION
Helios Data collects various types of information from you and about you, including information that may identify you as an individual (“Personal Information”) as explained in more details below.
Customer Data
Helios Data is a service provider/data processor for the companies that use our platform. Content and information submitted by those companies who use our platform is referred to as “Customer Data” and those companies are referred to as “Helios Data Customers” in this Notice.
Personal Information: When setting up new Customers for the Helios Data platform, we collect Personal Information, such as name and email address, to provide them with the Services. The types of information we may collect directly from our customers and their users include: names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.
Administrative & Support Data: Helios Data collects information about the use and access of our Services, which may include administrative and support communications with us, messages, people, features, content, and links you interact with, and what third party integrations you use (if any).
Payment Information: When our Customers purchase the Services, our affiliates, consultants, vendors and our third party payment processors may collect and store billing address and credit card information on our behalf, or Helios Data may do this ourselves.
Third Party Integrations: If, when using the Services, you integrate with a third party service, we will connect that service to the Helios Data platform. The third party provider of the integration may share certain information about your partnership with Helios Data.
Additional Data: A Customer may choose to use one of our additional compliance service offerings. The data processed through these offerings is treated as Personal Information, which is subject to the restrictions set forth in the underlying agreement between Helios Data and the Customer (“Customer Agreement”).
Where Helios Data collects or processes Customer Data, it generally does so on behalf of the Customer. If you are using the Services by invitation or on behalf of a Customer (for example, your employer) that Customer determines its own policies regarding storage, access, modification, deletion, sharing and retention of Customer Data that may apply to your use of the Services. Please check with the Customer about the policies and settings it has in place.
Website, Demo Registration & Events
Personal Information: We collect Personal Information that you choose to send or provide us with, for example, on our, “Request a Demo” (or similar) online form, or if you register for a Helios Data webinar. If you contact us through the Website, we will keep a record of the correspondence.
Device Information: When you visit the Website, Helios Data collects certain information related to your device, such as your device’s IP address in an encrypted format, referring website, what pages your device visited, and the time that your device visited our Website. We consider this to be “Non-Personal Information” as defined below.
Marketing & Promotions: We may collect information on preferences for receiving marketing communications and details about how you engage with us.
Information From Other Sources: We may collect or use information made available to us through third-party platforms, online databases and directories, or other means. We specify that data sourced from these third parties must be legitimately obtained. Note that this information may be governed by the privacy statement of the third party.
Information Collected By Cookies And Other Similar Technologies. We use various technologies to collect information which may include saving cookies to users’ computers. For more information, see our Cookies and Similar Technologies Notice.
Other Information
Employment Information: If you apply for an open position with us, Helios Data will collect employment application information, such as your resume, LinkedIn profile, cover letter and online portfolio.
Developer Community: When a Customer or user participates in our Developer Community, Helios Data may collect an email address, a photo, domain details, user name for the individual participating and other similar information. Helios Data may also collect commercial contact info, such as a mailing address, as well as information about the individual’s device.
User Feedback: While using the Services or attending one of our events, you may be asked to provide feedback (e.g., in the software directly, following a webinar or after receiving help from our support team).
Non-Personal Information: We may collect information that does not reveal your specific identity (“Non-Personal Information”), such as: (a) browser and device information, (b) information collected through cookies, pixel tags and other technologies; (c) demographic information; and (d) aggregated information. If we are required to treat Non-Personal Information as Personal Information under the applicable law, then we may process it for the purposes of which we collect, use and disclose Personal Information as detailed in this Notice. For more information, see our Cookies and Similar Technologies Notice.
DISCLOSURE
At Helios Data, we do not rent or sell Personal Information. We only share information as described in this Notice under the following limited circumstances:
Customer Data
Helios Data may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:
Service Providers: We may share your Personal Information with our third-party Service Providers and Vendors in order to administer and provide the Services on our behalf, or provide other services such as marketing, billing, data analysis, customer service, email delivery, auditing, and other services. To view our current list of Service Providers please go to: https://Helios Data.com/sub-processors/
Affiliates: We may engage with affiliates or consultants to process Customer Data for use consistent with this Notice.
Integrations: Helios Data may, acting on our Customer’s behalf, share Customer Data with the provider of an integration added by the Customer. Helios Data is not responsible for the provider of an integration that may collect, use, and share Customer Data.
Website, Demo Registration & Events
Event Sponsors: When you register for, or attend an event or webinar organized by Helios Data we may share your contact details (such as your name, email address, company name and phone number) with the event sponsor. If you’d like to opt-out of sharing your information with sponsors, you can always do so by unsubscribing in one of our emails or by emailing us at Privacy@heliosdata.com.
Third Party Sites & Services: This Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Website links out to. The inclusion of a link on the Website does not imply endorsement of the linked site or service by us or by our affiliates.
Other Information
Compliance with Laws and Law Enforcement; Protection and Safety: We may disclose information as we believe appropriate to government or law enforcement officials or private parties (a) for the security, compliance, fraud prevention and safety purposes described above; (b) as required by law, lawful requests or legal process, such as to respond to subpoenas or requests from government authorities; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.
Business Transfers & Structure Changes: If we engage in a merger, acquisition, bankruptcy, dissolution, financing, reorganization, or a similar transaction or proceeding, some or all of Helios Data’s assets, financing, some or all of Helios Data’s assets may be included as part of that transaction or proceeding.
Non-Personal Information: We may disclose Non-Personal Information for any purpose, except where we are required to do so otherwise under applicable law. For more information, see our Cookies and Similar Technologies Notice.
SAFEGUARDING INFORMATION
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. As a matter of policy, we do not disclose details regarding our security measures.
Be advised, no security safeguards or standards are guaranteed to provide 100% security. You should always use appropriate self-protection measures and practice safe browsing on all websites. For more information, the National Cybersecurity Alliance provides comprehensive information on how to Stay Safe Online
OUR USE OF INFORMATION TECHNOLOGIES
The following section describes various types of technologies we use when you interact with us online and through our Services:
Cookies and Pixel Tags: To learn more about the types of cookies we use and to manage your cookie preferences, please see our Cookies and Similar Technologies Notice.
Website Optimization Services: Helios Data shares data with Google Analytics, Intercom and Matomo to understand and optimize website performance and enhance site usability. This runs in the background of our Website analyzing site usage information and then returning reports to us through an encrypted connection. These services are required to maintain data securely and confidentially.
If you would like to opt-out of Google Analytics on a per browser basis, please Click Here to download the Google Analytics opt-out browser add-on. For more information on Google Analytics, Click Here.
If you would like to opt out of Intercom on a per-browser basis, please contact us at privacy@Helios Data.com. For more information on Intercom, Click here.
For more information, and if you would like to opt-out of Matomo, Click here.
Interest Based or Online Behavioral Advertising: Helios Data uses third-party advertising companies to serve interest-based advertisements. These companies compile information from various online sources (including mobile-enabled browsers and applications) to match user profiles with ads we believe will be most relevant, interesting and timely based on that user profile. For additional information on interest-based advertising and options for managing preferences you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or https://youronlinechoices.eu.
Social Media Widgets: Our Services may include social media features, such as the Facebook “like” button and widgets, such as the “share this” button. These features may collect your information and track your use of the Services. These social media features are either hosted by a third party or hosted directly in the Services. Your interactions with these features are governed by the privacy notice of the company providing such functionality. You can manage your preferences for many of these advertising programs through the links provided below:
Social Network & New Tech Advertising Programs: Helios Data has relationships with several social networks and new tech companies. These companies have specific Interest-Based Ads programs that match people who have shown interest in Helios Data through our website or other services with their platforms (such as LinkedIn and Twitter properties). This matching allows us to deliver relevant, interest-based ads on those companies’ networks. You can manage your preferences for many of these advertising programs through the links provided below:
Do Not Track: Helios Data does not currently recognize and process Do Not Track signals from different web browsers. You can manage your preferences for tracking across sites in the Interest-Based or Online Behavioral Advertising section above. For more information on Do Not Track please visit https://www.allaboutdnt.org/ .
MANAGING YOUR PREFERENCES
Marketing Communications: You may opt out of marketing-related emails by following the opt-out prompt in the email. You may continue to receive Services-related and other non-marketing emails.
Testimonials: If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us at privacy@HeliosData.com.
Choosing not to share your information: If you do not provide information indicated as required or mandatory within the Services, or that is otherwise necessary to provide a requested service or feature within the Services, that portion or all of the Services may be unavailable to you.
USE OF OUR SERVICES BY MINORS
Information About Children Under 13: The Children’s Online Privacy Protection Act imposes requirements on sites that collect personal information about children under 13 years old (for example – name, address, email address, social security number, etc.). Our current policy is not to collect any personal information on any person under 13 years old. If this policy changes, we will revise this portion of our Notice and will comply with the requirements of the Children’s Online Privacy Protection Act, which includes providing notice and choice to each child’s parent or guardian before collecting any personal information.
Opt-In Consent For Minors: Our Services are offered to Customers and Users who are of the age 16 years and above. No programs, events, services or offerings are intended for children under the age of 16.
RESIDENTS IN THE EUROPEAN ECONOMIC AREA
Personal Information: References to “personal information” in this Privacy Notice are equivalent to “personal data” governed by European data protection legislation.