Helios Data is a data transparency and monetization AI platform company. We provide easy-to-use, scalable, and cost-effective solutions to enable data-rich enterprises to meet and sustain their data privacy compliance requirements. Found out of collaboration with MIT Media Labs and headquartered in Palo Alto California, we have a multidisciplinary team of AI, networking, security and data market experts with experience from industry leaders including Google, Databricks, DataVisor, Microsoft, Juniper, Cisco, Hitachi, Accenture, Mckinsey, State Street, Wells Fargo, Fidelity, Stanford, Yale, U Chicago, Northwestern and USC. 

Requirements

• 5+ years’ experience in technical customer success and escalation management, working closely with services, sales, product, and engineering. 5+ years’ experience deploying enterprise software solutions. 

• Solid understanding of application modeling and data analytics in hybrid cloud environments 

• Strong experience in networking technologies including physical and virtual networking protocols, as well as security policy management 

• Familiarity with Security configurations and tools offered by Public Cloud vendors (AWS/Azure/GCP) 

• Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management 

• Hands-on experience with Linux based operating systems and utilities, including editors, command shells, and troubleshooting tools 

• Excellent communication, written, and presentation skills 

• Holds a technical bachelor’s degree or equivalent work experience 

Responsibilities

 Helios Data is rapidly accelerating its growth and is adding to all its customer facing teams. As a senior technical support engineer, you will: 

• Provide technical leadership and world-class support to customers via multiple communication modes 

• Own and drive the customer experience throughout the lifecycle of the service request to resolution through diligent research, reproduction, and troubleshooting 

• Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems including identifying viable workarounds 

• Mentor and provide training to other technical CS staff in policy, network and security troubleshooting topics 

• Advocate, document, mentor and teach technical best practices 

• Document all technical inquiries; develop and review content for knowledge base 

• Participate in testing alpha and beta products and provide feedback to product and engineering teams 

• Travel to customer sites and ensure customer success 

Highly Competitive Compensation 

We have a culture of innovation and team collaboration, built on a foundation of everyone’s health, happiness and personal success. Our compensation is highly competitive and attracts the very best – ensuring everyone can contribute at their highest level: 

​

• Equity participation – growing fast with a big mission 

• Flexible vacation policy and work arrangements – work smart, stay strong 

• 401k, dental, medical, vision 

​

Helios Data provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

​

Job Type: Full-time 

Please send the resume to jobs@heliosdata.com